Keep the Lines of Communication Open

We have created several ways for you to communicate with us, and while we have our preferences, we understand that you have your own. Please make sure you understand how your preference works.

  1. We’d love to text you.

Text messaging is our preferred way of communication. Messages come in rapidly, and we have someone checking them throughout the day to provide a quick response. If you are texting Dr. Giles, please allow 24 to 48 hours for a response as I need to attend to all messages while managing patient care, closing charts, and handling other business responsibilities. Rest assured, your text will be routed to me, and I will respond to them in the order they are received. Thank you for your understanding.

The text number is 832-979-1792. You can text us back just as if you were texting your friend. You can text directly in the chat or click the link provided to send a message. Due to HIPAA regulations, we cannot text back like your friend, so you will always receive a link for our response.

  1. If you prefer phone calls

Traditional phone calls have limited availability as we receive numerous calls every day. If you call, you may have to wait on hold or be sent to voicemail if the lines are busy. Rest assured that your voicemails are stored in Klara within your file, and we can access and play them from there. A team member will return your call within 24 to 48 hours. If you call us and do not leave a voicemail, you will not receive a call back. We do not simply return calls based on the call history; to receive a call back, you must leave a voicemail.

If we do not respond to you within 24 to 48 hours, there may have been a delay, so please allow us 72 hours. We are working hard to assist many people, and if your concern is left on voicemail, it indicates that it is not urgent. At times, urgent and emergent issues may take priority as we are a medical office. If we are unable to answer your call, please refrain from calling repeatedly. Doing so will tie up the phone lines even further.

  1. Sending and receiving messages in the patient portal

Lastly, the patient portal is currently the slowest method to message us. I check the portal once a week, every 7 days. Therefore, it is essential to use the portal for uploading, viewing, and downloading records, or simply for providing any necessary information for your records. Please do not use the portal for billing questions or urgent matters. Instead, use the messaging feature on the website. You can access this by clicking on the messages button in the lower right corner of the website. Simply input your name and date of birth, and you will be able to send us a message directly.