Make Your Check-in A Smooth Process

We recognize that gearing up for a medical visit can often be a source of anxiety and may feel hurried. To alleviate this, we’ve designed a check-in process aimed at providing you with peace of mind and facilitating your smooth transition from being a prospective patient to an established one swiftly. By adhering to these straightforward steps and utilizing our comprehensive checklist, you’ll find yourself well-prepared and ready for your upcoming medical visit.

  1. Read and understand your health insurance policy.

It’s crucial to familiarize yourself with your insurance plan prior to any visits. Be aware of your personal financial responsibility for each visit to ensure a smooth check-in process. Also, it’s important to comprehend the number of preventive visits and sick visits you’re entitled to annually. Ignorance in this regard could lead to unforeseen complications or financial burdens.

It’s of utmost importance to thoroughly comprehend your co-pay, deductible, coinsurance, and outstanding balances. It’s crucial to meticulously read the details provided by your insurance company. This will help you discern what is covered and what isn’t, thereby preventing any unforeseen financial surprises or burdens.

Be cautious: If a service is excluded from your plan, you must pay 100% of the cost. Ensure you opt for covered services to avoid unexpected expenses.

  1. Please complete the patient forms prior to your visit.

There are multiple patient forms that must be filled out before your appointment. If you choose to complete these forms online, a link will be sent to you via email and text message 7 days, 72 hours, and 24 hours before your visit. This link can be used to fill out the necessary forms at your convenience. It is crucial to ensure that we have your preferred mobile number and email address accurately recorded. This will prevent you from missing out on the all-important pre-registration notification.

If you prefer paper forms, print them yourself here. We won’t do it for you. Access and complete the forms via the patient portal here. These forms include the Authorization for Release of Medical Information, the Authorization and Consent for Treatment, the Preferred Contacts Form. The Health History Form can only be found in the patient portal.

Failure to complete forms will result in rescheduling. Completing the forms takes 20-30 minutes. Partially completed forms also lead to appointment delays and will require rescheduling. Compliance is crucial; no exceptions can be made by the team.

  1. Please bring the items needed for check-in

Firstly, please ensure you bring a VALID government-issued ID. You will not be able to complete check-in if your ID is expired, does not have a photo, or is not issued by a government entity.

Secondly, please bring your insurance card. This is very important; you must present your physical insurance card at every visit. We cannot accept an image from your phone, even if you completed pre-registration and scanned a picture of your insurance card. When you show up to the office, you need to have a physical version to hand to the team member checking you in.

This can be a physical card or a printed version of the card issued by your insurance company. It must be a physical copy; we cannot accept images. If your insurance company has transitioned to digital cards only, you will need to print the card before coming to the office. Our team members will not print cards for you, and you cannot email the card to them.

Lastly, we need your payment information to keep on file for each visit. If you have a deductible, copay, or outstanding balance, please present your payment card. Our payment software is encrypted, ensuring the security of your data while it is stored temporarily. We update the credit card on file at every appointment if you have to make a payment. If you want to read the policies on how the credit card on file works, please click the link below.

You need to understand the importance of the required items for the check-in process. These items are non-negotiable. If you arrive for your visit without them, we will unfortunately have to reschedule. My team members cannot make any exceptions to this policy.