You’ve Completed Your Medical Visit, Here Are Your Next Steps

Thank you for completing your visit with Thrive Family Clinic! We are excited to be your partner in health. Here is a list of items you may need to stay on top of your care until your next visit.

Please review the After Care Checklist.

  1. Your medication and imaging orders will be signed by the end of the business day, be sure to review your visit care summary within 7 business days.

  2. Check your patient portal for lab results within 5 business days,

  3. If you have requested a referral, prior authorization, or surgical clearance please allow up to 30 business days for the completion of the process. Regularly check your patient portal or keep an eye out for text updates regarding the status of your referral. You can review the referral process here.

  4. If you have received a 30, 60, or 90-day supply of medications, please remember that you will need a follow-up visit for refills. It is important to schedule this visit ahead of time to ensure a seamless continuation of your medication regimen.

  5. If you have any questions regarding your refill, please contact your pharmacy first.

  6. If you have physical therapy, medical equipment order, or home health authorizations, please note that follow-up appointments are required every 4 – 8 weeks. It is crucial to adhere to this schedule to avoid any delays in obtaining necessary signatures.

  7. For your convenience, the best way to reach us is through text at (832) 979-1792. We believe that text messages provide a quick and efficient means of communication, allowing us to respond to your inquiries promptly.

  8. Appointments are required for discussing lab results, speaking with Dr. Giles, and completing administrative requests. Read more about the administrative process here.

  9. Lastly, if you were satisfied with your care, please complete our post visit survey and leave a Google review here to let us know what we did well. Please also leave an additional review for Dr. Mercedes Giles, MD, here. However, if you were not satisfied with your care, please respond to this message to let us know about the issue and we will address it promptly. You can also use our Official Complaint Form here.

Thank you for choosing Thrive Family Clinic!